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RETURNS & EXCHANGES

At Evolve Clothing Gallery, we want you to be pleased with your purchase. If you are unsatisfied, we offer an easy return process for eligible items. Please review our return policy below to ensure a smooth return experience.

 

Return Window

All eligible items can be returned for online/store credit within 14 days of the original purchase date.

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Eligibility for Returns
To be eligible for a return, all items must be:

  • In original, unused condition

  • With all tags intact and the original packaging

  • Unworn, unwashed, and undamaged

 

Items Not Eligible for Return
Certain items are not eligible for return, including but not limited to:

  • Special Releases

  • Books/Magazines

  • Jewelry

  • Eyewear

  • Sale/Discounted items (marked as Final Sale)

  • Items purchased with online store credit

 

How to Return
To initiate a return, please contact us by email at evolveclothinggallery@gmail.com. Returns must be authorized before sending items back. Once your return is approved, we will provide a prepaid shipping label. The cost of the return shipping will be deducted from your online store credit balance.

Return Conditions

  • All returns must be received within 10 days of delivery to be eligible for store credit.

  • Products returned in damaged, worn, or altered condition may not be accepted and could be sent back to you.

  • Store credit will be issued for the returned item once we process it at our facility.

Shipping & Handling

  • All shipping charges related to returns are the responsibility of the customer.

  • Shipping fees are non-refundable.

  • Customers are responsible for paying any duties or taxes associated with their order (where applicable).

 

Restocking Fees
A 15% restocking fee applies to all canceled orders.

 

Final Sale Items
Please note that all items purchased at a discounted price are considered Final Sale and cannot be returned or exchanged.

Receipt Requirement
All returns must be accompanied by the original receipt or proof of purchase.

Store Credit
Once the return is processed, we will issue online store credit for the value of the returned item(s) less all shipping costs.

You will receive an online code in the amount of your credit to be applied for use on future purchases. Refunds are not available.

Exchanges

Exchanges are not possible due to the availability of items in stock.

 

Right to Refuse Returns
Evolve Clothing Gallery reserves the right to refuse any returns at our discretion.

SHIPPING & HANDLING

All Continental U.S. orders placed Monday – Friday are subject to a 24 - 48 hour processing time.  If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays). No International Shipping.

 

Shipping Fees are based upon price range, weight, and location.

Free Domestic ground shipping is available on orders $200.00 and over. Express shipping is available at an additional cost.​​

We are not responsible for shipping delays by carrier.

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Due to the High Value of some of our products, a delivery signature will be required on all packages.

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Failed Delivery/Return to Sender

If your package can not be delivered due to given incorrect shipping address and/or phone number, the package will be returned to us at the customer's expense.

If the receiver is absent for all delivery attempts, the package may be held at the local shipping company's center for pickup. If the customer fails to pick up the package for any reason, the package may be returned to us at the customer's expense.

Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of Evolve Clothing Gallery and claims must be made by the customer to the appropriate carrier and local authorities.

 

Damaged/Opened Box

If you receive your package and it is damaged or opened, Please take a photo before checking the contents inside. Please submit a claim to the carrier used to ship your order. 

We are not responsible for orders once they leave our store/warehouse. We provide tracking numbers for all orders, any delivery issues (including but not limited to stolen, misplaced, or damaged packages) should be addressed to the shipping service used for that order.

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We reserve the right to cancel any order at anytime.

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